Operation and Support
We also have experience with the DevOps approach. For example, our team has played an essential role in providing the Unify collaboration service Circuit in both public and private clouds to hundreds of thousands of satisfied users with high quality and excellent availability. Updates were rolled out on a bi-weekly sprint rhythm and problems were analyzed and resolved in direct collaboration with developers.
3rd Level Support
As a product manufacturer we have been providing the necessary third-level support for our products for decades. This serves as the interface between customers and partners on one side and development and internal testing on the other. Our support colleagues conduct problem analyses, maintain communication and ensure that customer issues are resolved quickly and reliably.