The protocols and standards supported

Protocols control the exchange of information between data terminal devices, and ensure that data is transferred without loss. They consist of conventions on data formats, timeframes and error detection and correction. An individual protocol controls specific functional areas. The exchange of data between the mrs server and the telephone systems is controlled by the protocols SIP, EDSS1, QSIG, TCP/IP and H.323, as well as CORNET and ABC-F as manufacturer-specific protocols.

Selected features

Our Unified Messaging solution consolidates the following communications services – directly in your groupware, if you wish:

• Fax
• Voice mail
• Text messaging (SMS)
• Email
• instant messaging (based on cyPHONE as pop-up toaster)

You are free to choose which services are to be provided to which employees.
A description of some of the features of each service is given below.

Fax

• Sending faxes quickly and easily from a large number of applications
• Direct receipt of fax messages within the mail or CRM program
• Cost-effective bulk faxing
• Delayed sending
• Least-cost timing and least-cost routing
• Archiving by mouse-click
• Fax routing to any network printer
• Output to any fax device (routing)
• Forwarding of fax messages to a fax device by phone
• Access to the fax mailbox by phone (in conjunction with OCR)
• Digital signature option
• Integration into document output and document management systems

Voice mail

• Receiving and sending voice messages from the email client
• Personalized, flexible and time-profile-dependent greeting texts
• Voice control via Automatic Speech Recognition (ASR)
• Stand-in and routing functions
• Broadcast message lists
• Forwarding with spoken comments
• Notification of new messages
• Access to voice mails via the email client
• Configuration via Web or phone
• Message retrieval via any terminal device: laptop, cellphone, PDA, landline phone

Text messaging (SMS)

• Sending text messages (SMS) easily and directly from mail programs, or ERP or CRM systems
• Linkage with solutions for production control or facility management
• Delayed sending
• Bulk distribution lists
• Automatic notification of new voice mails, faxes or emails by text message
• Connection options for various sending requirements: GSM, ISDN, IP
• IP-based provider module allowing, for example, bulk communication (SMS Provider Connector)
• Inbound routing

Email

The integration of our solution into existing systems means that the user's interface of the existing client can continue to be used for email. As an alternative, we also provide our own email client.

• Sending and receiving emails
• SMTP relay function
• Attachments of any size
• Delayed sending
• Mailing lists
• Access via an easy-to-use Web interface
• Access to email messages via cellphone and landline phone (in conjunction with a text-to-speech option)
• Supports IMAP4, POP3 and our own client accounts

Instant Messaging

As an integral part of our CTI solution, cyPHONE, instant messaging ideally complements your day-to-day communications. If you need a quick answer to help you make a decision, or you to want to remind somebody to do something, you can send a quick instant message even if the phone line is busy.