Unified Communications and Unified Messaging with cycos mrs integrates voice mail, email, fax, text messaging (SMS).

Cycos mrs Vanguard

cycos mrs Vanguard™ is a Unified Communications software suite that integrates voice mail, email, fax, text messaging, instant messaging and CTI services, coupled with status, team and conference functionalities (presence, collaboration and conferencing), into the communication flow of small and medium-sized companies and large enterprises. Moreover, mrs also offers further options, such as Interactive Voice Response (IVR) and intelligent call and message distribution (ACD/AMD), right through to setting up a Multimedia Contact Center – all with one software package and on one server. If required, clustering is, of course, possible as well.

What makes cycos mrs special is an unmatched total cost of ownership (TCO), deep integration into business processes and a highly flexible functionality and scalability in heterogeneous ICT environments! This has been confirmed to us by our partners and independent sources, such as ComConsult, in various studies.

You as a customer are flexible in your decision as to which users in your company require which services and functionalities, depending on what people do – it isn’t the system that dictates this. The result is a faster, optimized workflow and satisfied customers, partners and employees.

mrs Vanguard offers:

Seamless integration:

  • Into business process applications,
    such as CRM and ERP systems

  • Into heterogeneous IT landscapes
    (Notes Domino, Microsoft Exchange, SAP and
    groupware solutions based on the SMTP standard)

  • Into multi-PBX environments, VoIP and TDM

Flexible scaling:

  • From simple Unified Messaging through to
    highly integrated Unified Communications solutions
    that include Multimedia Contact Center functionalities

  • From 50 through to 150,000 users

Outstanding total cost of ownership (TCO):

  • User-dependent configuration and licensing

  • License roaming possible

  • One software package and one server for everything, whatever the make of hardware

  • Investment protection through soft migration toward SOA (Service-Oriented Architecture)

We sell our product throughout the world with around 140 partners (IT system houses, VARs and telecommunications providers). Our biggest sales partners are Siemens, T-Systems, Orange Business Services, Computacenter, Dimension Data and Nextira One.

Product Brochure

See our product brochure for more detailed information about cycos mrs.

References and Case Studies

With an installed base of more than 5.8 million licenses worldwide, cycos is one of the market leaders in mature Unified Communications solutions.