To meet the high service-quality requirement of today’s customers, your mobile employees must be able to access the communications infrastructure of your company flexibly and securely, even if they are at home or out on the road.
The cycos Web Assistant, a versatile Unified Messaging client, allows messages in different formats to be retrieved, regardless of location or the terminal device in use – whether it’s landline phone, cellphone, laptop or PDA. You dial into your cycos mrs mailbox with your cellphone and know how many messages of what type you have received. You can scroll up and down through your voice mails, have specific parts of a message repeated, and forward the mail to one or more recipients with or without adding a comment. Messages can be stored and processed from your phone – or simply deleted. In sync with your desktop. Emails are read out, or printed as fax messages on any device or printer you wish.
With the Single Number Service, your phone, fax and voice mailbox can be reached via one number. Inbound fax messages are automatically recognized and routed to your email. Incoming phone calls are forwarded directly to the phone you are currently available on (cellphone, office, hotel phone) or – if, at some point, you can’t be reached – to your voice mailbox.
The Text-to-Speech option offers the ultimate in mobility. Innovative speech synthesis allows you to listen to fax messages and emails that have arrived – via any phone. Text-to-Speech is a must for all those who need to keep complete track of all their communications, at all times and in all places.
“Find-me-Follow-me” is an intelligent, configurable “tracking” function for optimal reachability by phone. “Find-me-Follow-me” enables you to define up to four phone numbers which are called in succession – a useful feature if, for example, you are on-site but frequently away from your desk.
Current studies on the advantages of Unified Communications with cycos mrs.
With an installed base of more than 5.8 million licenses worldwide, cycos is one of the market leaders in mature Unified Communications solutions.