Computer Telephony Integration (CTI) – indispensable to making your work easier

It’s hard to believe just how much time constant switching between phone and PC, communication and information costs you. Or the amount of time you waste searching for, updating and dialing the phone numbers of your customers, suppliers and colleagues.

Our mrs Vanguard-based CTI (Computer Telephony Integration) solution, cyPHONE, proves that there are other ways of doing things. With cyPHONE, you integrate all online services, such as CTI, ACD, ad hoc conferencing, presence and even instant messaging, into a single, modular client. Phone numbers can be dialed from the address book on your PC with a simple click of the mouse. And, when somebody calls you, you always have the relevant documents at hand on your PC. The integrated presence functionality lets you see which of your colleagues is currently available. Our CTI solution sets new standards in communications-oriented office work, standards that increase efficiency and reduce the time you require to look up data and contacts to a minimum - regardless of the size of your company.

With mrs Vanguard, the latest version of mrs, we have added another client to our CTI portfolio: cyPHONE Web. For customers who would prefer no or just minimal installations on their desktop clients, or who require business process integration for specific users only, cyPHONE Web is the ideal extra. The client supports almost all types of deployment and is centrally administrated on the mrs Vanguard server.

What is more, with cyPHONE we also offer a softphone client that makes having a phone at your PC workplace a thing of the past. Your PC or notebook computer is turned into a full-fledged comfort telephone with an intuitive user interface. You talk via a headset so that you’ve got both hands free to enter orders on your PC or leaf through documents.
The integrated presence functionality gives you information about which of your colleagues are currently available and how, even if they aren’t working at the same location.
Instant messaging (IM) and chat tools are gaining ground when it comes to simple and efficient communications. If you need a quick answer to help you make a decision, or you to want to remind somebody to do something, you can send a quick instant message even if the phone line is busy. Our instant messaging (IM) function is integrated in cyPHONE and so is an ideal complement for your day-to-day communications.