The protocols and standards supported

Protocols control the exchange of information between data terminal devices, and ensure that data is transferred without loss. They consist of conventions on data formats, timeframes and error detection and correction. An individual protocol controls specific functional areas. The exchange of data between the mrs server and the telephone systems is controlled by the protocol stacks TAPI, CSTA and TSAPI.

Selected features

Our CTI solution brings together communication and information on the PC and provides numerous functions to make work more efficient:

• Click to dial: dial by mouse-click from address books, groupware applications, phone journals, emails, voice mails etc.
• Automatic caller identification, including display of important contact and customer data
• Practical presence and device-status information
• Control of system-phone functions via the PC: putting on hold, routing, toggling, conference calls, re-call, callback lists etc.
• Comprehensive call journal of incoming and outgoing calls
• Email notification of calls accepted or rerouted
• Integration of contacts from LDAP directories
• Comprehensive phone number and name resolution
• Seamless integration into Outlook and Lotus Notes
• cyPHONE reproduces the functions of a comfort phone on your PC
• Supports numerous phone number formats