Alone, unbelievably good – together, simply unbeatable!

In most cases, our mrs Vanguard-based CTI solution can be seamlessly integrated into a company’s existing information and communications landscape and multi-PBX environments.
It is linked into the wide variety of systems via special connectors and interfaces. These are further developed on a continuous basis, thus keeping pace with the rapid changes in information technology. The result: new applications and systems are supported by cycos from early on.

Integration consists of the CTI functions, including the cyPHONE client family, and extends across a wealth of leading business applications and solutions from various different areas.

cyPHONE X-KIT:

cyPHONE X-KIT offers our partners and customers the option of integrating our CTI functionality on a higher process level. Examples are business process applications such as CRM systems, ticketing systems or other workflow-based systems. In this case, it is not a simple phone number that serves as a basis for the integration of cyPHONE, but also other information such as contact data and history. In this way, cyPHONE X-KIT offers an excellent development option for customer projects.

Groupware and email

• Microsoft Exchange / Microsoft Outlook
• Lotus Domino / Lotus Notes
• Novell GroupWise

CRM and ERP systems

• Microsoft CRM
• Microsoft Navision
• SAP R/3, mySAP CRM, Interaction Center, IC WebClient, SAP NetWeaver
• Standalone CTI solution

Portal solutions

• Microsoft Sharepoint
• SAP NetWeaver
• IBM WebSphere