Integration

Switch to turbo – with integration into existing business processes!

In most cases, our Contact Center solution can be seamlessly integrated into a company’s existing information and communications environment. The flexible and high-performance adaptation options of both the interactive voice application and the call and message routing make optimal integration into business processes possible.
The solution is linked into the wide variety of systems via special connectors and interfaces. These are further developed on a continuous basis, thus keeping pace with the rapid changes in information technology.
With the aid of a graphical interface, callflows can be adapted to customer-specific requirements and integrated into business processes simply and clearly.

Groupware and email

  • Microsoft Exchange / Microsoft Outlook
  • Lotus Domino / Lotus Notes

CRM and ERP systems

  • Microsoft CRM
  • Microsoft Navision
  • SAP R/3, mySAP CRM, Interaction Center, IC WebClient, SAP NetWeaver