The protocols and standards supported

Protocols control the exchange of information between data terminal devices, and ensure that data is transferred without loss. They consist of conventions on data formats, timeframes and error detection and correction. An individual protocol controls specific functional areas. The exchange of data between the mrs server and the telephone systems is controlled by the protocols SIP, EDSS1, QSIG, TCP/IP and H.323, as well as CORNET and ABC-F as manufacturer-specific protocols, and the protocol stacks TAPI, CSTA and TSAPI.

Selected features

• Intelligent automatic routing of all incoming calls and messages (fax, text messages (SMS), voice mail and email)
• Freely definable distribution logic: sequential, dynamic, skill-based, Last Agent, Gold Partner etc.
• Automatic identification and prioritization of callers according to definable criteria
• Alarm function when threshold values are reached
• Comprehensive report and statistics functions
• Automatic identification and prioritization of messages according to definable criteria
• Automatic load distribution
• Dynamic message assignment