Integration

Optimized communications through integration

Integrated into the leading communications platforms and ERP and CRM systems, Unified Messaging and Unified Communications applications optimize communications processes and workflows considerably, making for significant savings potential in the medium and long term. Cycos mrs-based ACD/AMD can be seamlessly integrated into the most important systems: Microsoft Exchange (Outlook), Lotus Notes and business applications such as SAP and Microsoft Dynamics. Cycos mrs also supports all commonly used telecommunication systems and, in most cases, can be seamlessly integrated into heterogeneous communications environments.

Individual adaptations and integration into other systems than those named here are usually possible on a project basis. Simply ask us or one of our partners!

Groupware and email

  • Microsoft Exchange / Microsoft Outlook
  • Lotus Domino / Lotus Notes
  • Novell GroupWise

CRM and ERP systems

  • Microsoft CRM
  • Microsoft Navision
  • SAP R/3, mySAP CRM, Interaction Center, IC WebClient, SAP NetWeaver

Portal solutions

  • Microsoft Sharepoint
  • SAP NetWeaver
  • IBM WebSphere