Customer meets expert – simple, efficient and easy on resources!

Optimize external and internal processes with cycos mrs-based call and message routing:

• The automatic prioritization and forwarding of calls and messages to an appropriate contact is easy on your resources, as well as on the nerves of your customers.
• The option of having your employees’ skills taken into account by the automatic routing (skill-based routing) ensures that your customer/business partner is always routed to someone competent in the matter concerning them.
• Perfect load distribution within a group of employees makes for optimal deployment of all your resources – an effective support for managing relations with your customers.
• Very short response times ensure a very high level of customer satisfaction.
• Perfect load distribution over service employees and agents.
• Can be combined with processing of incoming post (read-in via OCR, distribution via AMD)
• Lower implementation costs through simple installation and integration and unproblematic expansion options.
• Seamless integration into existing information and communications environments.